Background​

​Thanehall leveraged its extensive experience in quality management, which spans from the BS 5750 standards to the ISO 9000 family, to assist a client in implementing an ISO 9001 Quality Management System (QMS). This initiative was a natural extension of Thanehall’s own expertise in maintaining ISO 9001 certification, enabling it to provide effective guidance and practical solutions to ensure the client's compliance.

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Challenges​​

​The client required a robust and compliant QMS to meet the ISO 9001 standard. This involved defining clear processes, drafting associated procedures, and ensuring adherence through regular audits. The challenge was to create a system that was not only compliant but also practical and aligned with the client’s specific operational needs.

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Solutions Delivered​​

​Thanehall worked closely with the client to define and map their key processes, ensuring that every operational area was adequately covered and compliant with ISO 9001 requirements. The team then drafted most of the associated procedures, tailoring them to the client’s workflows to ensure they were both effective and easy to implement.

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To maintain compliance and promote continuous improvement, Thanehall conducted several surveillance audits. These audits evaluated the effectiveness of the newly implemented QMS, identified potential areas for improvement, and provided actionable recommendations to address any gaps. The audits also helped the client prepare for external certification assessments.

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Outcome​​

​The collaborative effort resulted in the successful implementation of a practical and fully compliant ISO 9001 Quality Management System for the client. The defined processes and well documented procedures provided a clear framework for quality assurance, while the surveillance audits ensured the system’s effectiveness and sustained compliance. The client gained a robust QMS that enhanced their operational efficiency and positioned them to meet quality standards confidently.

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Conclusion​​

​Thanehall’s expertise in Quality Management, combined with its hands on approach, proved instrumental in helping the client achieve ISO 9001 certification. By delivering tailored solutions and ongoing support, Thanehall ensured the client’s long-term success in maintaining a high standard of Quality Management.

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